While you might look to your remote as the issue this very specific issue is a problem with the garage door itself or more specifically the safety sensors at the bottom.
Garage door only goes down while holding button.
You will find that the door will only move an inch or so in the close direction and reverse.
By wade shaddy updated december 19 2018 you push the button to close the garage door.
This is almost always the result of a dirty.
One of the sensor lights will usually be blinking when there is a malfunction.
They are denoted by a garage door with an arrow pointing up or down.
So if you have to do this to close the door it means the sensor is malfunctioning.
When you can close the door with the wall button by holding it down.
Find a step ladder and place it beneath your liftmaster garage door opener.
Until it completely closes and the remotes only make the door move.
It goes partway down reverses direction and goes back up again.
When this happens your garage door will only close by holding down on the wall button or wall console until the door fully closes.
They can easily become mis aligned due to bumping twisting and loose mounting.
A small amount and the door returns that is the sign of the safety sensor system.
To troubleshoot this issue.
This method is the only way to override the safety and close the door.
Any transmitter like a handheld clicker or outdoor keypad will also not work to close the door if there is a problem with the sensor.